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RETURNS

Policy

We - as in TOUT CAPSULE LTD. - try our best to provide our customers with the best e-commerce experience through the purchase of our products.

Free shipping will be available, within U.K., on orders from over £110. Shipping fees will be available on the basket checkout section and on your final invoice. 

International shipping will be available at an additional cost calculated based on the country of delivery.

In the case of our customers not being satisfied with the product size, fit or any other feature, we would be happy to offer an exchange or refund option to them.

In order to provide you with this option, we will need you to email us within 14 days from the date you first received the goods.

Once the good has been returned to our facilities, you can expect an exchange or a refund - based upon request - within the following 14 days.

The refund does not include the shipping fees nor the return fees, that accounts as customer's responsibility.

Please note

Customised garments are not subjected to any of the clauses above, since they have been modified and are not purchasable anymore, therefore NOT returnable.

For any queries email us at contact@toutcapsule.co.uk and an advisor will get back to you within the following 24/48 hours.

Please return the goods with the enclosed receipt you received to the address that will be emailed to you by one of our advisors.

TOUT CAPSULE

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